I am breathing slowly and consciously. In and out. Trying to replicate the slow and steady rhythm of normalcy. It's not easy. I have been dealing with the concierge desk at our new condo.
We have been beset by an amazing plethora of mistakes, misinformation, deflections, inaccuracies, conflicting statements, and probably, some outright lies. When we signed our settlement papers, we should have received keys to the condo, 2 additional fobs that gave us entrance to the lobby and elevator, and 2 clickers that provided access to the garage in the building. Let me provide emphasis on the "should have".
Instead, we received NO condo key, with the information that all the keys were in a kitchen drawer. We were given a code to enter into the unit's push-button door lock. The ONE fob we had in our possession was the one that had been in the lockbox prior to the sale. There were no garage clickers.
And here we are today with limited access to our new property, and inability to access our purchased parking spaces (in a neighborhood where street parking is pay parking). Further, virtually no-one can answer any of the myriad questions one has about moving in and how access to the freight elevator is managed for movers and/or workmen who are essential to the process.
I do not often lose my temper, and yet have been seen this week shouting at the woman behind the concierge desk, when she asked for my email for the third time (after I had emailed it to her last evening) and then got it wrong anyway. After she had told me (in a triumph of circular argument) that I had not been added to the HOA portal --as her colleague from the day before had told me she would do on receipt of my name, unit #, and email information. There were no door fobs or garage clickers available at the property management office, and they would have to be ordered. How should I order them? Through the HOA portal, TO WHICH I WAS DENIED ACCESS. Probably because I needed a serial number from one of our non-existent key fobs. (I made that last bit up.) Could she order them? No, she would have to contact the property management company. (Have I mentioned that I had asked all these questions and made these requests in an email to the management company--and to the same person she 'had to contact'--over a week ago and had received no answer? No. Probably not.)
There may be activities more frustrating than this week's exercises in patience and calm and fortitude. I don't know what they might be, but from all those things, dear Lord, deliver us.
